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COMMUNICATION SAVVY
For Managers & Supervisors
Making a great first impression. Don't shoot yourself in the foot before a new acquaintance
gets to know you. Learn how to avoid the verbal and non-verbal turn offs.
Build rapport even with total strangers. Learn the art of small talk. Our communication tips
will help you converse easily and naturally with everyone you meet.
Become a good listener. Tune in so that everyone you speak with feels valued and special.
Understand body language - Don't neglect one of the most powerful communication tools
of all.
Poor verbal skills lead to misunderstandings and confrontations. Learn our easy formula to
resolve conflicts to avoid unpleasant situations.
Negotiate for win/win solutions. Learn the secrets of professional negotiators. Leave
disputes with a smile and mutual respect.
Speak effectively in "spotlight moments". Learn how to think on your feet when you are
caught off guard. Learn tips to buy time to gather your thoughts and formulate the perfect
response.
Correct problem employees without stress. Learn to face employees confidently and
assertively.
Coaching and motivational skills. Create an upbeat climate to bring out the best in your
employees. Discover the five levels of motivation. Learn when to coach and when to
counsel.
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Jubilee Seminars
"Meets FLORIDA
continuing
Education
Requirements
Lic. #50-7036
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